Terms of Service – RUDRALIFT

Last updated: 21 Oct 2026

Introduction

By using our website or placing an order, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the website. These Terms are an electronic record under the Information Technology Act, 2000 and do not need a physical or digital signature.

Account terms

• You must be at least 18 years old, or use the website under the supervision of a parent or guardian who agrees to these Terms.
• You may shop as a guest or create an account. If you create one, the information you give must be accurate and kept up to date.
• You are responsible for keeping your password confidential and for all activity under your account. Tell us at +91 9599784875 right away if you suspect unauthorised use.
• We may suspend or close an account that breaks these Terms, gives false information, or is used for fraud or abuse.

Pricing and payment

• All prices are in Indian Rupees (₹) and [include / exclude] applicable GST. Shipping charges, if any, are shown at checkout before you pay.
• We may change prices, offers and discount codes at any time. The price that applies is the one shown at checkout when you place your order.
• If a product is listed at a clearly wrong price because of a technical or typing error, we may cancel the order and give you a full refund, even after confirmation.
• We accept [PAYMENT METHODS, e.g. UPI, debit and credit cards, net banking, wallets and Cash on Delivery]. Online payments are processed securely by [PAYMENT GATEWAY]. We do not store your card or UPI details.
• For Cash on Delivery orders, please keep the exact amount ready. We may limit or refuse COD for certain orders, pin codes or customers with repeated refused deliveries.
• Discount codes cannot be combined unless stated, have no cash value, and may be withdrawn if misused.

Product descriptions

• We try to describe and photograph every product accurately, including fabric, fit and print.
• Colours may look slightly different on screen depending on your device and display settings. Small variations in print placement and colour are normal for printed apparel and are not defects.
• Please check our size chart before ordering. Measurements may vary by about [TOLERANCE, e.g. 1–2 cm].
• Follow the care instructions on the product page or label to keep prints and fabric in good condition. Damage caused by incorrect washing, ironing over prints or misuse is not covered as a defect.
• All products are subject to availability. We may discontinue a product or design at any time.

Order acceptance and cancellation

• Placing an order is an offer to buy. The confirmation email or SMS you receive confirms we got your order; the contract is formed when we dispatch it.
• We may refuse or cancel an order if the product is out of stock, the price or description was wrong, the delivery address is not serviceable, or we suspect fraud or misuse. If you already paid, we will refund the full amount to your original payment method.
• Cancellation by you: Once shipped, it cannot be cancelled, but you may be able to return it under our Returns policy.
• Custom or personalised products cannot be cancelled once production has started.

Shipping and delivery

• We currently ship within India only, to pin codes covered by our courier partners.
• Orders are dispatched within [DISPATCH TIME, e.g. 2–4 business days]. Delivery usually takes [DELIVERY TIME, e.g. 4–8 business days] after dispatch, depending on your location.
• Shipping charges: [SHIPPING CHARGES, e.g. free on orders above ₹X; ₹Y below that]. Any charges are shown at checkout.
• You will receive a tracking link once your order ships. Delivery dates are estimates; delays caused by couriers, weather, strikes or other events outside our control are not our fault, but we will help you track and resolve them.
• Please give a complete address and a reachable phone number. If an order is returned to us because of a wrong address or because no one accepted it, we may deduct shipping costs from any refund or charge them for re-delivery.
• Check the package when it arrives. If it looks damaged or tampered with, refuse it or record an unboxing video and contact us within [TIME, e.g. 48 hours].

Returns and refunds

• Return window: you can request a return or size exchange within [RETURN WINDOW, e.g. 7 days] of delivery by contacting [EMAIL ADDRESS / WHATSAPP] with your order number.
• Condition: items must be unused, unwashed, with original tags and packaging. Items that are worn, washed, damaged by the customer or missing tags will not be accepted.
• Not returnable: [NON-RETURNABLE ITEMS, e.g. sale items, custom or personalised products, innerwear].
• Damaged, defective or wrong items: tell us within [TIME, e.g. 48 hours] of delivery with photos or an unboxing video. We will replace the item or give a full refund, including shipping, at no cost to you.
• Return shipping: [WHO PAYS, e.g. we arrange a free reverse pickup / the customer ships the item back]. If reverse pickup is not available at your pin code, we will tell you how to send it.
• Refunds: once we receive and inspect the item, we will approve or decline the refund within [TIME, e.g. 3 business days]. Approved refunds go to your original payment method within [TIME, e.g. 5–7 business days]. For COD orders, refunds are made by bank transfer or UPI to details you provide, or as store credit if you prefer.
• Original shipping charges are non-refundable unless the item was damaged, defective or wrong.

Prohibited uses

You agree not to:

• Use the website for any unlawful purpose or to break any Indian law.
• Place fake orders, repeatedly refuse COD deliveries, or misuse returns, refunds or discount codes.
• Give false information or pretend to be someone else.
• Hack, scrape, overload or interfere with the website, or upload viruses or harmful code.
• Post reviews or messages that are false, abusive, obscene, defamatory or hurtful to any religion or community.
• Buy products in bulk for resale without our written permission.

We may refuse service, cancel orders or close accounts that break these rules.

Intellectual property

All designs, artwork, logos, the [STORE NAME] name, photos and text on this website belong to [LEGAL BUSINESS NAME] or are used with permission. You may not copy, reproduce, sell or use them for commercial purposes without our written consent. Buying a product does not give you any rights to its design.

Limitation of liability

• Our website and products are provided "as is" and "as available". We do our best to keep the site accurate and running, but we cannot guarantee it will always be error-free or uninterrupted.
• To the extent allowed by law, our total liability for any claim related to an order is limited to the amount you paid for that order.
• We are not liable for indirect or consequential losses, such as loss of profit or data, or for delays and failures caused by events outside our reasonable control, including natural disasters, strikes, courier delays, pandemics or government action.
• Nothing in these Terms limits your rights as a consumer under the Consumer Protection Act, 2019, or our liability where the law does not allow it to be limited.

Indemnity

You agree to compensate us for any loss or claim caused by your breach of these Terms or misuse of the website.

Governing law and jurisdiction

These Terms are governed by the laws of India. Any dispute will first be resolved through good-faith discussion with us. If that fails, the courts at [CITY, STATE] will have exclusive jurisdiction, without affecting your right as a consumer to approach a Consumer Commission under the Consumer Protection Act, 2019.

Changes to these Terms

We may update these Terms from time to time. The version on our website at the time you place an order applies to that order. The "Last updated" date at the top shows the latest change.

Note for the store owner (delete before publishing): this template is general information, not legal advice. Make sure the returns, shipping and payment details match how you actually operate, and have a lawyer or CA review the final version.